Kendari Motor Sights Branch has a Central Warehouse In Ranomeeto

As a dealer, of course ensuring that customer needs are met is very important. One solution to ensure this is to have sufficient spare parts stock in the warehouse. That way, customers do not have to wait too long to get the spare parts they need and vehicle repair time can be accelerated. This is what the Motor Sights Branch Kendari team has realized. Although not yet a year old, Motor Sights Branch Kendari has been able to establish a central warehouse in Ranomeeto District, South Konawe, Southeast Sulawesi or about 10 km from the center of Kendari City.

The construction of this warehouse has been planned since November 2022, starting from the process of finding a strategic location, both in terms of land area and reach to the customer's site location. Since March 2023, this construction has been completed up to 90% with a warehouse area of ​​20 m x 45 m. "Although the construction is not 100% complete, the warehouse can already be used as it should. We have delivered spare parts from the Ranomeeto warehouse to customer locations. Although delivery is still limited to customers in the Sulawesi island area. "said Mr. Rio Harison Saragih as Branch Manager of Motor Sights Branch Kendari.

There are around 200 shelves in the Ranomeeto warehouse and it is likely to increase. Spare parts imported from China are more than 70 packages consisting of spare parts for maintenance, fast moving, and key parts. With this amount, it is certainly able to support customer needs for each type of spare parts.

The results of the interview with Mrs. Dhea Lorenza as Warehouse Supervisor on Friday (14/4), it was said that there are 4 Warehouse Staff and 1 Spare Parts Admin who are tasked every day to help Mrs. Dhea manage the warehouse. Mrs. Dhea also occasionally monitors and supervises directly at the warehouse location.

"Currently, in addition to sending spare parts to customers, we are also continuing to improve and organize spare parts that come from China which are sent via Morowali," said Mrs. Dhea Lorenza when interviewed.

Mrs. Dhea divided the team for warehouse improvement and customer service so that every process can run well and smoothly. The MSI Kendari Branch warehouse team certainly implements a reliable warehouse management system. The warehouse management system implemented is the 7S Framework from McKinsey which consists of Strategy, System, Structure, Style, Shared Value, Staff, and Skill. With this effective management system, the team can monitor the available spare parts stock and arrange the procurement of spare parts in a timely manner. That way, the team can ensure that spare parts stock is always available and can meet customer demand quickly and is able to make improvements periodically.

To maximize and facilitate the work in the warehouse, the team has also been assisted by lifting equipment such as electric hand pallets and forklifts. "We already have 2 electric hand pallets and 1 3-ton forklift to facilitate the loading and transporting of heavy spare parts, of course equipped with SOP for each operation," explained Mr. Rio Harison Saragih.

The existence of a central warehouse with a reliable system, assigned employees, and adequate work tool support greatly helps the sustainability of the Motor Sights Branch Kendari business. Not only that, of course every job in warehouse management is equipped with a Standard Operating Procedure (SOP). Thus every activity can be carried out regularly and structured and service and fulfillment of customer needs can continue to run smoothly.

The target expected by Motor Sights Branch Kendari regarding the presence of the warehouse in Ranomeeto is certainly in the near future is that the warehouse improvement has reached 100%. So that the team can then focus on serving each customer and continue to develop and realize new innovations so that the warehouse can become the main solution in meeting the needs of customer spare parts, not only in the Sulawesi region, but also to all customers spread throughout Indonesia.